Questions & Answers
If you have a question that is not answered, please call our Boise office at (208) 343-9135 and ask! We will immediately include the answer on this page 🙂
How much does it cost to scan my entire collection of slides, negatives, and photos?
We have published all of our standard and bulk scanning rates here.
What resolution do you perform photo scanning at?
Paper items like photographs and documents are scanned at 600 dpi while film items such as negatives and slides are scanned between 1,500 dpi and 3,000 dpi depending on your target output. Don’t worry, even if you don’t tell us to, we’ll always scan your items in high resolution. Roots Family History™ is a company founded on archival principles, as such all of our scans exceed industry standards for resolution and quality.
Can you scan my photo if it’s larger than 8″x 10″?
Yes, the cost for photos larger than 8″x10″ is $0.89 per photo, that price applies to photos all the way up to 11″ x 16″. If your photographs are larger than 11″ x 16″ please refer to our art scanning price list.
Can you scan old convex ‘bubbled’ oval photos?
We see these photos come to our store quite often and we just love them. Convex photos cannot be scanned on a flat bed scanner, instead we use our proprietary Heritage Scanner™ which works very well to diffuse light and handles curved photos flawlessly. Your cost will be $5 for a raw scan.
How do you scan 35mm slides and negatives?
Slides and negatives that are 35mm are the most common image type we see in our shop. We begin our scanning work by making sure they are organized the way you want them before they go digital. Every slide gets cleaned with a dual side high pressure air cleaner. This does a fantastic job of getting your 35mm film ready to be placed on the glass. We scan slides on our Epson V750 Pro scanners, 12 at a time. Each slide is saved as its own unique file with it’s own name. Once scanning is complete, each digital image is adjusted for color, contrast, and saturation. Finally, we deliver your newly digitized slides on a DVD or thumb drive – whichever you choose at the time of drop-off. Roots Family History™ has spent 1000’s of hours developing the best process for scanning 35mm film, negatives, and slides.